Shipping and Delivery

How is the Shipping and Delivery?



Delivery Information

After we have received your order, your order will be delivered as per the estimated delivery time information on the product description.


Hethey Vendor Products Delivery Information

Orders of Hethey Vendor Articles are sent from Vendors to Hethey Fulfilment Center based in Switzerland. At Hethey Fulfillment Center ship the order after the articles are quality checked and controlled for damages. 


When is my order shipped?

All Hethey orders might take a couple of weeks or more to ship, for this reason we have provided the estimated delivery timr for each product. You can be sure the orders are delivered as per the delivery information. 

As soon as your package is ready and handed over to Swiss Post, you will receive a shipping confirmation to your email from Hethey. You can check on your customer account under "My orders" about your order status.


How to recognize Vendor Products

On all of the product description there is the note "Vendor". 


Am I charged for shipping

Yes, Hethey charges CHF 5.00 as shipping and handling cost for any number of the items that is placed in a single order. 


Do I need to pay customs?

All international items are delivered to you from our Hethey Fulfillment Center based in Switzerland. Therefore, we take care of the customs and you will pay only for the article.