The following are the general terms and conditions that we process with your orders at Hethey.
Order and Delivery
While placing order you accept the terms and conditions of payment and return policies. The online shopping is enabled only within Switzerland. We kindly request our customers to consider weekends and local holidays and any such information of delivery time that exceeds the estimated delivery time mentioned for each product will be informed to the customer by registered email address or telephone number.
Product prices indicated in Swiss francs and include VAT. The shipping fee is calculated separately and listed in the order summary.
Use may use any credit cards or Post finance e-finance and the purpose amount is debited once you confirm the order. You can also pay using PayPal services agreeing to the PayPal term of use.
If you do not like the products or if the apparel does not fit you can return the product in 10 days from the date of receipt, return package is always sent with the product delivery enabling free return. The refund will be made in 7 working days from the receipt of the return parcel. The cost of products is fully refunded but the delivery charge of CHF 7 is not refundable. Return of product may not apply for software, cosmetics, food products, and products by Offers. You can hand in the parcel in all branches of Swiss. Please note it is not possible to return items from multiple orders in one package. Please send each order separately back to us. Please note if the product is damaged or not sent by the original package or if any parts are missing, we are sorry to inform you we cannot accept the return or refund.
We will arrange for any repayments by invoice and payment in advance to the account specified by you for the repayment. If you have paid by Paypal or credit card, the refund will be made to the associated Paypal or credit card account. If you have used a gift voucher with your purchase, we will credit you with the corresponding amount on your gift voucher account.
Promotional Vouchers cannot be used to purchase Gift Certificates. Please note that promotional vouchers may be tied to a minimum order value. The value of the goods must at least equal the amount of the action voucher. A difference to a higher value of goods can be compensated with the offered payment options. The value of an action coupon is neither paid in cash nor interest. The action coupon will not be refunded if goods are returned in whole or in part. If you have used an action voucher with your purchase, we reserve the right to charge you the original price of the goods you keep, if - due to your revocation - the total value of the order falls below the respective value of the action voucher.
Hethey expressly reserves the right, in the case of asserted and ascertained defects in the purchased item, to provide the Buyer with defect-free replacement. This order confirmation e-mail contains once more the data of your order and our terms and conditions and can be easily printed or saved with your e-mail program. Should individual provisions of the contract including these provisions be or become wholly or partially invalid, or should the contract have an unforeseen loophole, the validity of the remaining provisions or parts of such provisions shall remain unaffected. In place of the ineffective or missing provisions, the respective legal regulations.
For questions and clarifications, please contact us.