General terms and conditions for orders on


You can find our general terms and conditions, which we use as a basis for processing and handling your purchase.

What we sell 

Hethey offer Lifestyle and Home need products from local and international merchants. Hethey allow multi vendor program where merchants around the world can sell on Hethey. 

Delivery of Articles. 

We deliver orders within Switzerland. If working days are specified as deadlines, we mean all days from Monday up to and including Friday, with the exception of public holidays. Hethey Partners with Vendors offering a huge number of collections.

Orders of Hethey Partner articles are sent from Vendors to Hethey Fulfilment Center, at Hethey we control the articles for damages and quality and  ship to the customers. Your order will delivered as per the estimated delivery time information on the product description.

Hethey products are to be shipped from outside Switzerland and for this reason we have described estimated delivery time for product. There may take a coule of week for the product to be prepared and shipped but you can be sure your order will be delivered as oer the estimated delivery time.

As soon as your package is ready and handed over to Swiss Post, you will receive a shipping confirmation to your email from Hethey. You can check on your customer account under "My orders" about your order status.



All payment transactions are processed according to the highest possible security standard in the secure zone ("https: //"). 

Credit Cards

Pay for your purchase with your Maestro International Card / Mastercard / Visa Card credit cards.

The amount will be charged immediately during the checkout.


Pay for your purchase with your Paypal account. The fee charged is 2.00% of the total amount.


Pay for your purchase easily with your mobile number. There are no additional costs to be borne by the customer.



Returns and Refunds

If you are unhappy with of the items or the size does not fit perfect,

you can return the items that are unwore with the tag within 14 days from the date of delivery.

Hethey collabrates with several vendors all over the world. Some of our vendors do not accept return articles, such vendor products are controlled and quality checked by the Hethey Fulfillment Center before sending to the customer. You can find informations on Non Return Article in the product description. 

Upon receiving the return article the refund will be made in 7 working days. The redund payment method is same as you have used to make a purchase. 


Customer Care 

If you have any questions, please refer to our Help Line page or Contact Us.